Employee Assistance Programme

About Our EAP

Putting People First

Sterkcare's EAP is a work-based intervention programme designed to help employees resolve personal and professional problems that may be affecting their workplace performance and overall wellbeing.

Our EAP takes a proactive, clinical-based approach — moving beyond passive, reactive care to deliver integrated, interventional support that benefits both employees and employers.

Our EAP is employer-funded, meaning it is delivered at no cost to employees or their families. Services are available to the employee, their spouse, children, and non-marital partner living in the same household.

Our extensive network of multi-disciplinary healthcare practitioners enables us to deliver flexible, customer-focused employee health solutions suited to small, medium, large, single-site, and national businesses across South Africa.

The EAP is regulated by the Health Professions Council of South Africa (HPCSA).

EAP Services

Mental Health & Counselling

Stress and pressure — personal or work-related
Depression and anxiety
Trauma debriefing
Anger and conflict issues
Bullying and harassment support
Grief and loss
Relationship and family matters
Workplace issues and changes
Life transitions and personal development
Health and wellbeing

Additional Support Services

Career planning and development advice
Medical and clinical interventions
Financial advising and debt counselling
Personal legal advice
Dispute resolution
Nurse advice lines
Emergency medical assistance

Short-Term Counselling

Sterkcare's EAP provides confidential, short-term, goal-oriented counselling with experienced registered professionals. Our Workplace Solutions Counsellors listen carefully, ask the right questions, and provide feedback and recommendations to help clients stay focused on their goals.

Specialised interventions include Cognitive Behavioural Therapy (CBT) and Eye Movement Desensitisation and Reprocessing (EMDR). No contract is required to arrange ad-hoc face-to-face counselling.

Minimum B Psych or M Clin qualification (HPCSA & SAQA accredited)

Minimum 3 years post-qualification experience

250 hours counselling training & 250 hours practice

Insured, indemnified & in continuous professional development

Trauma Response Services

Our Critical Incident Management service provides a fully trained trauma counsellor or counselling team onsite within 24 to 48 working hours following a critical workplace event. 24-hour telephone support is also immediately available.

Guidance to effectively manage the event
Direction on designing a communication plan
Targeted communication materials
Onsite group intervention
Confidential individual counselling
Stabilise those affected and educate about common reactions
Identify at-risk individuals and promote rapid recovery
Restore workplace productivity

Legal Services

A qualified attorney is available for up to 30 minutes on covered legal matters. Each consultation includes a brief analysis and advice on appropriate procedures. Employees who retain the referred attorney receive up to a 25% discount.

Family law, bankruptcy, adoption, elder care
Wills, trusts, and estate planning
Consumer issues, civil and criminal matters

Note: Document review/creation is not included. Exclusions apply to employment law relating to employees and family members, own business issues, class action lawsuits, and tax matters.

Financial Services

Qualified financial advisors assist employees with debt, credit issues, saving, and budgeting. Available Monday to Friday without appointment, with pre-scheduled Saturday appointments also available.

Exclusions: tax issues, and advice on or comparison of specific financial products or services.

Identity Document Recovery

A 30-minute telephonic consultation with an identity recovery professional is available to assist individuals who have experienced an identity breach — assessing the situation, creating a personalised action plan, and guiding implementation.

Workplace Consultation & Professional Supervision

EAP consultants help HR professionals and managers structure difficult conversations, manage employee reactions, and connect employees with the right support services — including employee conflicts, performance decline, absenteeism, and presenteeism.

Our nationwide network also provides professional supervision for managers, supervisors, and team leaders — targeting developmental needs with a fully supported growth experience.

How to Access the EAP

Self-Referral

Employees can contact us directly at any time — no employer permission required. Call 081 262 3725 or 077 472 0375 (available 24/7/365).

Formal Managerial Referral

A manager refers an employee, typically linked to a performance or behavioural concern. Complete a Manager Referral Form and email to info@sterkcare.co.za.

Informal / Suggested Referral

An employee seeks assistance through a co-worker, HR representative, team leader, or health and safety representative.

EAP Implementation

Our team develops a clear understanding of your organisation's structure, working roles, environment, and specific needs before implementation. You receive an EAP policy and model tailored to complement your existing people policies.

Launch briefings (20–30 minutes) cover:

Who can access the programme and what it can be used for
Number of sessions available to employees
Key personnel, privacy and confidentiality
EAP contact details

EAP awareness materials — including pamphlets, posters, fridge magnets, and manager guides — are distributed during the launch phase.

Confidentiality

Sterkcare is fully committed to protecting employee privacy in accordance with the Protection of Personal Information (POPI) Act 4 of 2013. Personal information is never shared outside our team without the employee's explicit consent, except where required by the Code of Practice for Health-Care Professionals.

Employees may request access to their personal records by completing the Request to Access Personal Records Form and emailing it to: info@sterkcare.co.za