Services & Fees

Our Services

Individual counselling for children, adolescents & adults

Couples, marital, family & group counselling

Stress counselling

Behavioural modification

Psychometric assessment

Psycho-education for individuals & groups

Basic psychological screening & assessment

Crisis intervention

Fees Per Session

All fees are charged in accordance with rates recommended by the Board of Healthcare Funders of Southern Africa (BHF). Sessions are 51–60 minutes in duration. NHRPL billing code: 81308.

Medical Aid Clients

R550.10 – R1,039.30

per session (VAT inclusive)

Claims submitted electronically on your behalf
Rates differ between schemes and are amended annually
Client's responsibility to confirm benefits before therapy
Medical Aid does not cover missed appointments

Private Clients / Walk-Ins

R500

Initial session

R400

Follow-up sessions

Medical Aid clients may opt for cash at reduced rate
Fee payable after each session

Sliding Fee Scale

A sliding fee scale is available for qualifying uninsured or underinsured clients who cannot afford standard fees. This is a personalised discount tailored to the client's financial situation, allowing access to psychological services at a reduced cost.

On-Call Health Group firmly believes that no person should be denied psychological care solely on the basis of their socio-economic status or inability to pay.

After-Hours Services

After-hours services are charged at the same rate as normal-hour services. There is no additional surcharge for after-hours consultations.

Payment Methods

Cash — payable after each session
Electronic Fund Transfer (EFT) — payable after each session
Medical Aid — claims submitted electronically on your behalf
International Health Insurance — clients outside South Africa may be eligible for partial or full reimbursement

No Hidden Costs — On-Call Health Group strictly applies a transparent, no hidden costs principle for all clients.

Cancellation & Rescheduling Policy

Appointments must be cancelled or rescheduled no later than 24 hours in advance
Late cancellations, missed appointments, or no-shows may be charged in full
In accordance with the Consumer Protection Act No. 68 of 2008
Medical Aid will not reimburse missed or late-cancelled appointments

Appointment reminders are sent via SMS from the On-Call Health Group office ahead of each scheduled appointment.

Legal Contract

A legal contract will be signed prior to the first session to ensure confidentiality and commitment to payment regulations.